Front Office Receptionist
About the Role
* Provide exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay.
* Be an ambassador for the hotel, positively representing and promoting our boutique brand.
* Interact with guests wherever and whenever possible to ensure a smooth check in and out process.
* Answer and process reservation enquiries, make recommendations and upsell rooms according to availability.
* Coordinate with other departments to deliver a seamless service.
* Answer and dispatch both incoming external and internal calls efficiently.
* Maintain sufficient knowledge of all room rates and available packages.
* Follow up on all guest requests and complaints in a timely manner.
* Support operational teams with administrative tasks as required.
About You
* Have a genuine desire to help people.
* Possess excellent telephone technique and friendly relations skills with internal and external customers.
* Demonstrate good time management and communication skills.
* Have well-developed computer knowledge and strong administrative skills.
* Display a warm, personable yet professional disposition.
* Front Office/reservation experience is preferred but not essential.
* Previous success in a similar role is also preferred but not essential, we are employing based on attitude rather than just experience.
* Deliver exceptional guest service and take pride in helping, problem-solving and being accountable for your workload.
* Possess an acute eye for detail and exceptional interactive social skills.
* Ability to work under pressure in a fast-paced environment by taking initiative and working collaboratively.
* Have a positive mindset and a can-do attitude.
About Us
Our Boutique Hotel offers a unique opportunity to provide exceptional guest experiences in a stunning beach front location with sweeping views of the Coral Sea.
As a member of our team, you will be joining a high-performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.
Our Values include Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance and Growth.