Job Description :
Mindplace Centre Manager
Newcastle, Gateshead NE11 9 YG
Permanent
Competitive salary + fantastic benefits
Full time – 40 hours a week
We make health happen.
Role Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to.
You'll be needed to drive and improve operational performance across all service lines and for ensuring their respective Bupa Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.
You'll help us make health happen by :
Support the Regional Operations Manager with the opening of new Mindplace centres across the region
To lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships
To drive operational efficiency through effective utilisation and efficient scheduling of resources.
Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do
Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Mindplace Centre
To seek opportunities to maximise the business by owning the local marketing plan alongside HSBC, raising the centre's profile in the local office and use the expertise within Marketing and Sales to convert leads into new business
To be the operational lead with key corporate clients and to support the Regional Onsites Manager with new business opportunities locally and service lines developments
To analyse failure demand, customer satisfaction results, complaints and immediate feedback.
Work towards understanding the root cause and put in place speedy remedial actions
To maintain and develop a robust and proportionate control environment to ensure all clinical staff adhere to professional and regulatory requirements (eg CQC, HCPS, BABCP, CQQ).
Key Skills / Qualifications needed for this role :
Healthcare management experience – Mental Health experience is desirable but not essential
Strong operational experience
Strong experience of onsite corporate healthcare, leading large teams and people management including evidence of the ability to engage and motivate people
Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients
Experience of working in a regulated environment
Experience of the mental health and healthcare and / or wellbeing industry
Good track record of driving business performance and delivering business results
Strong problem solving and project management skills
IT proficiency including the use of Microsoft office systems Benefits
Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more :
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Enhanced pension and life insurance
Option to join dental insurance scheme at a discounted rate
Access to our Digital GP platform on you mobile
Access to family mental health line
Financial wellbeing channels Why Bupa?
We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
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