Join to apply for the System Administrator role at NSW Department of Customer Service
Join to apply for the System Administrator role at NSW Department of Customer Service
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NSW Department of Customer Service provided pay range
This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$110,266.00/yr - A$122,058.00/yr
Clerk Grade: DCS Clerk Grade 07/08
Employment Type: 2 years temporary full time opportunity
Location: Sydney with hybrid working options
About the Role:
As part of Cyber Security NSW, the Capability and Development team work closely with internal and external stakeholders to produce solutions across a broad range of cyber security-based objectives. Projects include the development of software related to incident management, data/information management, data processing/analysis, automation, and other areas relevant to government environments and objectives.
Reporting to the Manager of Capability and Development, the primary purpose of the role will be focused on monitoring, creating processes, maintaining, actioning requests, and reporting on the produced solutions by the project team.
Key Accountabilities:
· Provide system administration, technical support services and maintenance for a range of applications/web-based applications and solutions built on technologies such as Apache and PostgreSQL (in-house developed software and COTS solutions)
· Developing standard operating procedures and processes to onboard applications and solutions handed over from project teams to meet business objectives and support optimal service delivery
· Create and perform regular reporting on managed solutions and highlighting any improvement initiatives that are encountered
· Create and maintain detailed system documentation detailing baseline configuration and business-as-usual processes
· Maintaining the cloud-based platform which the solution may reside on such as AWS/GPC/Azure etc
· Carrying out task automation using modern scripting practices and languages to automate process, gather information and resolve common issues
· Administers the application of tools, techniques and processes to track, log and correct information related to the managed solution to ensure accuracy and consistency (CMDB, change management, etc)
· Identifying any configuration discrepancies in the system, assess/monitor security risks, and implement solutions by adhering to security standards.
· Support other team members with projects and escalated issues where needed.
About Cyber Security NSW Branch:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.
At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:
* Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats
* Increase cyber skills and awareness
* Understand the risks from cyber threats to our digital information and systems
* Set cyber security standards
* Ensure we are prepared if a damaging cyber incident occurs
About You (Essential Requirements of the Role):
To be successful in the role you should have:
* 5+ years' experience working in complex IT environments maintaining IT infrastructure/IT platforms as part of BAU (Mixture of cloud and locally support infrastructure and internal/external service providers).
* Extensive experience in establishing new processes and frameworks for applications and solutions from the ground up.
* Strong IT Cloud, infrastructure, networking and operations knowledge with a sound understanding of these components in the delivery of end-to-end Business services (Tertiary/Industry certifications highly desirable).
* Knowledge of ITIL (desirable).
* Ability to interpret code such as Python/Django in a security focused environment (desirable).
* You will have strong interpersonal skills, with the ability to communicate, train and work with non-technical users. Attention to detail, takes initiatives, able to manage themself and a can-do approach are essential.
* Ability to obtain and maintain a (minimum) Baseline National Security Clearance and undergo a police check. Must be an Australian Citizen.
Applying for the role:
Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.
In the covering letter include a response to the following question.
Describe a situation where you had to solve a challenging problem as a system administrator. What did you do to prevent the issue from reoccurring? It is preferred that your response be related to a security issue; however, if you do not have any examples that meet these criteria, you may use any significant problem you have overcome as a System Administrator.
Salary Grade 07/08, with the base salary for this role starting at 110,266 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.
For any enquiries regarding this role, please contact Michael Hadzic at Michael.Hadzic@cyber.nsw.gov.au
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 09:59 am, 19 May 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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