Customer Care Representative
The role of a Customer Care Representative is to deliver exceptional customer service, ensuring a positive experience for every interaction. This involves engaging with customers through various channels, including phone, email, and in-person interactions.
As a Customer Care Representative, you will be responsible for:
* Responding to customer inquiries and providing tailored product information
* Scheduling appointments for hearing assessments and consultations with audiologists
* Guiding customers through our range of hearing devices and accessories
* Resolving concerns efficiently to ensure a lasting impression
* Contributing to local marketing efforts to promote the clinic and its services
* Performing minor hearing aid repairs (training provided)
The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work independently when needed. A positive team-oriented attitude and a collaborative spirit are essential for this role.
Requirements
* 2+ years of experience in delivering customer service in retail or allied health environments
* Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.)
* Attention to detail with a solid administrative background
* A positive, team-oriented attitude with the ability to work independently when needed
Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.
Benefits
* Competitive remuneration package
* Ongoing training and continuing professional development
* Clinic incentives available throughout the year
* Paid parental leave
* Hearing aid benefits available to employees, family, and friends
* Access to an Employee Assistance Program at no cost
This role offers a dynamic and supportive work environment, with opportunities for growth and development. We welcome applications from candidates who share our commitment to delivering exceptional customer service and contributing to the success of our organization.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Other
Industries
* Medical Equipment Manufacturing