Job Description
We are seeking a dedicated and hands-on Client Care Representative to join our team in Bundaberg, QLD. The successful candidate will play a vital part in providing outstanding service to our clients, helping them manage their hearing health, and supporting our clinicians in their daily operations.
The key responsibilities of this role include:
* Welcome clients and manage their experience for optimal outcomes
* Schedule and confirm appointments for clients
* Provide administrative support to clinicians (Audiologists/Audiometrists)
* Efficiently manage day-to-day clinic operations, including opening and closing procedures
* Manage clinic phone line and shared email inbox
* Billing clients correctly and taking payments
* Learn and competently use range of software and applications
Required Skills and Qualifications
To succeed in this role, you will need prior experience in face-to-face customer service and/or administration, excellent communication and active listening skills, resilience, self-motivation, and lots of energy. You will also need to be able to work autonomously and effectively within a team, with a focus on results and the best possible outcomes for both the clinic and our clients.
Benefits
This is a permanent part-time position with flexible working hours. We offer a competitive remuneration package, salary packaging options, uniform allowance, paid parental leave, and access to discounts and employee benefits. What's in it for you?
* Competitive remuneration package including base salary plus monthly performance bonuses
* Salary packaging options
* Uniform Allowance
* Paid Parental Leave
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
* Generous employee discounts on products for yourself and your family
* Online Wellbeing Centre & Employee Assistance Program (EAP)
* Access to LinkedIn Learning Platform
* Opportunity to grow and develop in your role and beyond
* A values-driven and people-centered culture
* Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
* A genuinely rewarding role with purpose and meaning