**Position Descrip** **tion - Client Liaison Officer**
**Position Title **Client Liaison Officer
**Classification **Level 3
**People Leader **Team Leader Positive Ageing and Inclusion
**Business Unit** Community Wellbeing
**Division **City Services
**Department **Community Connections
Marion residents, a range of external stakeholders including Not for Profit
Organisations, Partnering Councils, Contract Panel Agencies, Allied Health
**Key Relationships **Professionals, Junction Australia, Housing SA, RAS and My Aged Care,
internal departments including Customer Experience, Environmental Health
and Community Safety Team, Libraries and City Services
**Our Purpose**
To improve our residents' quality of life; continuously, smartly
and efficiently.
Six themes in our Community Vision represent the shared
value and aspirations that will guide how our city develops
- liveable, valuing nature, engaged, prosperous, innovative and
connected.
**City of Marion Values**
Our values are critical to us as they help drive behaviours that
will enable us to achieve the Council's vision.***
With the community and safety at the forefront of everything we
do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation
PD - Client Liaison Officer - December 2021 1
**Position Descrip** **tion - Client Liaison Officer**
**Purpose**
The City of Marion has a strong commitment to building resilient communities and developing a healthy
and safe environment for people to live and work. The Positive Ageing and Inclusion Team plays a key
role in this.
This position is the initial point of contact for new and existing clients and is responsible for the provision
of eligibility assessment, customer service, advocacy and information to the City of Marion residents, in
particular frail older people, younger people with a disability and their Carers.
The Client Liaison Officer will promote and embed the principles of the Wellness and Reablement
approach in all activities and or interactions. You will engage with human service agencies, internal and
external networks, contractors and health professionals in the Southern Region to obtain the best outcome
for our community while representing Council.
Key components include accepting and processing referrals through My Aged Care Portal or direct from
health professionals, conduct client intake, work with individuals to set and monitor achievable goals,
promote independence and participation, provide information, linkage and pathways to providers that
promote wellness for the individual, liaise with allied health professionals and clients significant others as
required to achieve the best outcome possible, maintain accurate client records and document all client
interaction, conduct formal and informal client reviews, other duties as required.
**Key Responsibilities and Key Outcomes**
- First point of contact for new and existing clients, and external stakeholders.- Promote the Wellness and Reablement focus to all clients.
- Work within the CHSP guidelines and programme manual.
- Ensure services encourage independence and social connectedness.
- Support consumer choice and decision making while promoting the City of Marion CHSP.
- Actively liaise with Agencies and Allied Health Professionals on behalf of clients as required.
- Support the client through the intake process, learning and noting client preference, strength and
aspiration.
- Engaging with clients to develop appropriate care plans and goals that works to their strengths.
- Work with clients to establish the appropriate service that will assist in achieving their goal.
- Support individuals to break down the broader goals into achievable steps.
- Responsible for updating client records in the client database and the My Aged Care (MAC) portal.
- Monitor and review client outcomes and work in partnership with the client to identify strategies and
solutions to achieve their goal.
- Conduct timely and appropriate client and service reviews.
- Undertake delegated administrative tasks as per role manual and task list.
- Provide support to the team and ensure office and role coverage ensuring efficient daily operation
and high-quality service delivery.
- Action customer events and provide timely information to a range of internal and external
stakeholders.
- Record, report and maintain statistical information and electronic client files.
- Undertake other reasonable relevant duties as required.
PD - Client Liaison Officer - December 2021 2
**Position Descrip** **tion - Client Liaison Officer**
**Person Specification**
**Essential Requirements
**This position is a prescribed position and as part of Council's Safe Environment for Children and other
Vulnerable People policy will require;
- A satisfactory Department of Human Services (DHS) Child Related, Disability and Aged Care Sector
Employment Screening, every three years.
- Child Safe Environments Training with a three-yearly update.
- Australi