We are seeking a customer-focused Operational Technology (OT) Senior Support Specialist to play a critical role in delivering and supporting mining fleet and operational technology solutions. This hands-on role combines technical expertise, service delivery, and project support to ensure the reliable operation of a cloud-enabled operating system used across live mining environments.
You'll work across both hardware and software, providing remote and on-site technical support while helping customers maximise the value of their fleet and OT systems.
Note- This role can be based in Perth or Brisbane.
Contract length: Initial 1 year contract with a view to extend for another year.
What You'll Do-
Customer Support & Service Delivery-
* Provide primary remote technical support, diagnosing and resolving hardware and software issues across mining fleet and OT systems
* Coordinate and perform on-site installations, upgrades, and complex troubleshooting when required
* Build strong customer relationships through proactive communication, system health checks, and rapid issue resolution
* Manage incoming support requests, ensuring timely responses and service level outcomes
* Coordinate internal resources and third-party support as needed
* Oversee hardware installations, replacements, and upgrades across customer fleet assets
* Maintain technical documentation, troubleshooting guides, and best-practice procedures
* Support field testing and validation of new hardware and OT solutions
Cloud Infrastructure & System Management-
* Monitor, maintain, and troubleshoot cloud-based OT platforms
* Respond to planned and unplanned system outages to minimise operational downtime
* Coordinate with cloud service providers and internal teams to resolve infrastructure issues
* Conduct system health assessments, capacity planning, and preventative maintenance
* Support system upgrades, patches, and deployments alongside development teams
Technical Project Support-
* Contribute to technical delivery during customer implementations and go-live phases
* Coordinate cross-functional activities spanning hardware, software, and system integration
* Support new customer onboarding and transition from implementation to operational support
What You'll Bring-
* Degree in Engineering (Electrical, Mechanical, Computer or similar) or equivalent technical experience
* Background in OT, fleet systems, IoT, or telematics environments
* Strong understanding of industrial hardware, networking, and cloud platforms
* Proven experience delivering technical support and managing service expectations
* Excellent communication skills and a customer-first mindset
* Ability to work independently while collaborating across teams
* Full Australian working rights
Desirable Experience-
* Exposure to mining, construction, or heavy equipment environments
* Knowledge of OEM systems such as Caterpillar, Komatsu, or Hitachi
* Familiarity with SCADA, PLCs, or field-based system testing
What's On Offer-
* A hands-on technical role where your expertise makes a real impact
* Exposure to live OT systems supporting major mining operations
* Supportive, safety-focused team culture
* Opportunity to contribute to technology innovation in a growing business