Job Description:
We are seeking a skilled Cybersecurity Solutions Specialist to join our team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our customers, ensuring their success and satisfaction with our products and services.
You will work closely with clients to understand their needs, address their technical challenges, and advocate for their success within our organization. Your proactive guidance will help keep the customer's mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return on investment.
This role requires strong technical knowledge of data networking protocols, security products, and web application concepts. You should have excellent communication skills, both written and verbal, and be able to effectively troubleshoot and problem-solve in a fast-paced environment.
Requirements:
* At least 8-10 years of experience in a technical support role in a networking/security company
* Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching
* Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning
* Administrator-level working knowledge of Windows, Linux, or Unix skills is an advantage
* Good understanding of web application concepts, security, and vulnerabilities
* Strong troubleshooting and problem-solving skills
* Effective oral and written communication skills
Benefits:
At our organization, we value diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being.
We are committed to making a meaningful and lasting impact on our customers around the globe. If you are passionate about cybersecurity and want to make a difference, we encourage you to apply for this exciting opportunity.