At Avant, we have recently implemented Microsoft Dynamics 365 CRM and are now focused on optimising how we deliver ongoing enhancements and business value. We are looking for a dedicated D365 Business Analyst to play a pivotal role in improving delivery quality and embedding strong internal capability.
As our D365 Business Analyst, you will act as the bridge between stakeholders and delivery teams, ensuring requirements are clear, prioritised and aligned to platform best practices.
This role is critical to ensuring that work entering the backlog is well-defined, appropriately scoped and ready for delivery, ultimately improving efficiency, reducing rework, and driving better outcomes from our D365 investment.
Key focus areas
* Own demand intake, shaping and prioritisation for the CRM platform
* Translate business needs into clear, delivery‐ready user stories and acceptance criteria
* Reduce ambiguity, rework and reliance on external BA support
* Support UAT, issue triage and release readiness as part of BAU delivery
* Act as a consistent and trusted point of contact between stakeholders and delivery teams
Key activities
Demand & Backlog Management
* Work with business stakeholders to capture, refine and prioritise requirements
* Partner with the Product/Platform Owner to ensure a well‐groomed, delivery‐ready backlog
* Ensure all work aligns with D365 platform capabilities and "configure first" principles
Requirements & Solution Definition
* Translate business requirements into user stories, process flows and functional specifications
* Facilitate workshops, interviews, and fit‐gap analysis sessions
* Support solution design by identifying where D365 standard functionality fits vs where extensions are needed
Delivery Support & Quality
* Support UAT, defect triage, and issue resolution by removing ambiguity
* Ensure readiness for releases, including business impact, training and communication considerations
* Identify opportunities to simplify, standardise and optimise business processes
* Leverage D365 and Power Platform capabilities to drive better outcomes
* Contribute to improved BA practices, standards, and ways of working
Skills and experience required
* Proven experience as a Business Analyst within Agile delivery environments
* Strong experience working with Microsoft Dynamics 365 (Sales, Customer Service, Customer Voice, Contact Centre)
* Ability to translate complex requirements into clear, structured, deliverable artefacts
* Experience with process mapping, data analysis, and fit‐gap assessments
* Solid understanding of Power Platform, Dataverse, and D365 capabilities
* Excellent stakeholder engagement and communication skills
* A pragmatic, proactive approach with strong analytical and problem‐solving capability
* Preferred but not essential: Experience with integrations, data migration, or reporting (Power BI), exposure to change impact, training, or business case development, Microsoft certifications.
About Avant
Avant is Australia's leading medical defence organisation, proudly supporting medical professionals for over 130 years. With more than 90,000 members, including health practitioners and medical students across every state and territory, we provide trusted, market‐leading products and services tailored to their professional, personal, and practice needs.
For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au
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