Job Profile
We are seeking a dedicated professional to deliver exceptional customer service as a Customer Feedback and Investigations Officer.
About the Role
* Diligently provide outstanding support to customers via phone and email
* Investigate and resolve customer complaints with professionalism and care
* Maintain precise records in our systems
* Ensure timely responses that meet our quality standards
Required Skills and Qualifications
* Strong verbal and written communication skills
* A calm, patient, and professional approach to customer interactions
* Excellent attention to detail and organisational skills
* Confident computer skills with Microsoft Office and ability to learn new systems
* Ability to work 8-hour shifts between 7am – 6pm on weekdays
* Australian working rights
Benefits Package
* Supportive team environment
* Modern office setting with great benefits, including fitness passport, free staff shuttle, employee assistance program, career progression opportunities, and more