Operations Manager in a Creative, Fast-Paced Team
Next Creative is a Hobart-based media company specialising in high-quality marketing content for real estate agencies, small businesses, and local brands.
We're known for producing polished photography, cinematic video, and standout marketing campaigns that help our clients make an impact. Our team is small but mighty - built on creativity, consistency, and a genuine love for what we do.
As our workload continues to grow, we're looking for an Operations Manager to become the backbone of our daily workflow - someone who keeps everything running smoothly, clients happy, and our creative team free to focus on what they do best.
About the Role
This role is all about organisation, communication, and efficiency.
You'll oversee the daily operations of the business - from client enquiries and scheduling shoots, to supporting our photographers and editors, to keeping jobs moving through production and delivery.
You don't need to be a creative yourself (though that's a bonus) - but you do need to be the kind of person who thrives on systems, details, and people management.
We're flexible with hours - this could suit someone returning to the workforce, a parent looking for school-hours flexibility, or anyone with strong coordination experience looking to join a down-to-earth creative team.
Key Responsibilities
Client & Scheduling
* Be the first point of contact for clients - answering calls, emails, and booking requests
* Oversee the daily shoot schedule and ensure all bookings run smoothly
* Manage reschedules, cancellations or reshoots with clients
* Liaise with clients post-shoot to ensure satisfaction and handle any feedback or revisions
Team Coordination
* Assign daily tasks to photographers, editors, and contractors
* Track delivery deadlines and ensure jobs move smoothly from shoot to edit to delivery
* Communicate clearly with the team about priorities and workload
Business Operations
* Oversee quality control of all completed materials (photos, videos, floorplans) to ensure they meet Next Creative's high standards before delivery to clients
* Action revision requests from clients throughout the day
* Maintain our project management system (Tonomo)
* Identify and streamline bottlenecks in our workflow
* Basic marketing admin (managing our socials, scheduling posts, sending quarterly newsletters)
You'll Thrive in This Role If You…
* Love keeping things organised and running on time
* Communicate clearly and confidently with both clients and creatives
* Can stay calm under pressure (especially on busy days)
* Enjoy improving systems and making processes more efficient
* Are tech-savvy with tools like Google Workspace, Buffer and Adobe Photoshop
* Appreciate great creative work and want to be part of a small, passionate team
* Previous experience in real estate or real estate marketing is a bonus, so you understand how agents operate and what they expect
What We Offer
* Flexible working hours (school-hour friendly)
* Opportunity for additional hours during busy periods, with potential to progress into a full-time role
* All necessary equipment for a comfortable work-from-home setup (laptop, monitor, keyboard, mouse)
* Supportive, fun, and creative team culture
* Genuine opportunity to shape how we run as we grow
If you're organised, people-focused, and excited to join a creative, fast-paced team, we'd love to hear from you.