Job description**Company Description**
View Hotels is a collection of three distinct Australian hotels known for their incredible views. View Sydney offers their well-known Harbour Bridge views from North Sydney, View Melbourne combines city bustle with nature alongside Albert Park, and View Brisbane provides resort-style accommodation in Hamilton, Brisbane.
**Role Description**
We are seeking a highly skilled and hands-on Guest Service Agent to join our team in Sydney, NSW. As a full-time on-site role, you will be the face of our hotel, providing exceptional customer service to our guests and ensuring their stay with us is nothing short of unforgettable. Due to the nature of our front office, we require an individual who is comfortable wearing multiple hats and is able to adapt to a fast-paced environment.
**As a Guest Service Agent, you will be responsible for**:
- Providing exceptional customer service to hotel guests
- Handling reservations, check-ins, and check-outs
- Addressing guest inquiries and concerns promptly and professionally
- Multitasking and working under pressure to ensure seamless operations
- Utilizing your knowledge of reservation systems and computer skills to efficiently manage guest interactions
**Qualifications**:
- Customer service and hospitality experience
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Knowledge of reservation systems
- Proficiency in computer skills
- Fluency in multiple languages is a plus
- Previous experience in the hotel industry
- High school diploma or equivalent
Industry
- Hospitality
Employment Type
Full-time
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Pay: $23.23 - $40.42 per hour
Expected hours: 30 per week
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Public holidays
- Weekend availability
Supplementary Pay:
- Penalty rates
Ability to commute/relocate:
- North Sydney NSW 2060: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person