Job Description
We have an exciting senior leadership opportunity available for an experienced Guest Services Manager to join our Coppabella Village in the Bowen Basin, Queensland.
This is a critical leadership role responsible for overseeing all guest services operations at one of our largest villages, accommodating approximately 3,200 rooms. You will lead, coach and develop a high-performing Guest Services team while ensuring seamless accommodation operations, exceptional customer service and strong stakeholder engagement.
Key Responsibilities
Lead, supervise and develop the Guest Services team across a large-scale remote village Oversee accommodation bookings, room allocations and occupancy management Manage check-ins, check-outs and high-volume administrative processes Prepare operational and performance reports Drive training, compliance and service excellence standards Build and maintain strong client and stakeholder relationships Support continuous improvement initiatives across guest services operations
What's on Offer
Full-time permanent employment with rotating rosters (5:2 or 14:7 – varies by village) Equalised fortnightly pay plus super Food and accommodation provided on site Local allowances for employees living off-site locally Access to Civeo Hive employee benefits platform with discounts across major retailers On-site facilities including gyms, pools and recreation hubs (site dependent) Wellbeing and employee support programs including and Health & Lifestyle Coordinators Ongoing learning and development opportunities, including nationally recognised qualifications Annual staff retention incentive bonuses Employee referral bonus program
About You
You will be a confident and capable leader with experience managing teams in fast-paced, high-volume environments. You thrive in remote or operational settings and are passionate about people leadership and service excellence.
To Be Successful, You Will Have
Proven supervisory or management experience in accommodation, hospitality or similar environments Experience using accommodation management systems (RMS9 highly regarded) Strong organisational and administrative skills Ability to perform under pressure in high-volume operations Excellent communication and customer service skills A genuine passion for coaching, mentoring and developing teams Flexibility to work day and/or night shifts as required Remote or village-based work experience (highly regarded) Cash handling experience Unrestricted Australian working rights
Pre‐Employment Requirements
Ability to pass a pre-employment medical including drug and alcohol screening Current National Police Clearance (or willingness to obtain one)
About Us
Civeo Australia provides workforce accommodation services across Australia, owning and operating villages in remote regions of QLD, NSW, WA and SA. With over 40 years of global experience, we support thousands of people who live and work away from home.
We are proud to foster inclusive workplaces and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Stay Well. Work Well.
Responsibilities
Supervise and manage the Guest Services team, ensuring efficient operations and a positive guest experience. Process guest bookings, allocate accommodations, and perform check-ins/outs. Prepare reports, maintain accurate records, and handle general administration duties. Oversee retail operations, ensuring a smooth and profitable experience for guests. Train and develop staff, fostering a positive and productive work environment. Work closely with other departments to ensure a coordinated approach to guest services. Handle guest inquiries and provide exceptional customer service. Ensure compliance with health and safety regulations. Maintain a high standard of cleanliness and hygiene in guest areas. Collaborate with the management team to implement guest service strategies.
Qualifications
Prior supervisory experience in an administrative or hospitality environment is essential. Experience with accommodation software, preferably RMS9, is highly desirable. Ability to work under pressure and manage high-volume, fast-paced work. Passion for staff training and development, with a proven track record. Excellent communication and customer service skills, with a focus on guest satisfaction. Flexibility to work rotating rosters, including day and night shifts. Cash handling experience and strong administrative skills. A current national police clearance or willingness to obtain one. Unrestricted Australian working rights. Remote work experience is an advantage.
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Stay Well. Work Well.