Job Description
We have an exciting senior leadership opportunity available for an experienced Guest Services Manager to join our Coppabella Village in the Bowen Basin, Queensland. This is a critical leadership role responsible for overseeing all guest services operations at one of our largest villages, accommodating approximately 3,200 rooms. You will lead, coach and develop a high-performing Guest Services team while ensuring seamless accommodation operations, exceptional customer service and strong stakeholder engagement.
Key Responsibilities
* Lead, supervise and develop the Guest Services team across a large-scale remote village
* Oversee accommodation bookings, room allocations and occupancy management
* Manage check-ins, check-outs and high-volume administrative processes
* Prepare operational and performance reports
* Drive training, compliance and service excellence standards
* Build and maintain strong client and stakeholder relationships
* Support continuous improvement initiatives across guest services operations
* Supervise and manage the Guest Services team, ensuring efficient operations and a positive guest experience
* Process guest bookings, allocate accommodations, and perform check-ins/outs
* Maintain accurate records, handle general administration duties
* Oversee retail operations, ensuring a smooth and profitable experience for guests
* Train and develop staff, fostering a positive and productive work environment
* Work closely with other departments to ensure a coordinated approach to guest services
* Handle guest inquiries and provide exceptional customer service
* Ensure compliance with health and safety regulations
* Maintain a high standard of cleanliness and hygiene in guest areas
* Collaborate with the management team to implement guest service strategies
What's on Offer
* Full-time permanent employment with rotating rosters (5:2 or 14:7 – varies by village)
* Equalised fortnightly pay plus super
* Food and accommodation provided on site
* Local allowances for employees living off-site locally
* Access to Civeo Hive employee benefits platform with discounts across major retailers
* On-site facilities including gyms, pools and recreation hubs (site dependent)
* Wellbeing and employee support programs including a Health & Lifestyle Coordinator
* Ongoing learning and development opportunities, including nationally recognised qualifications
* Annual staff retention incentive bonuses
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