Director Strategy, Performance & Experience
The Opportunity
We are seeking an experienced and visionary leader to join the Maitland City Council team as Director Strategy, Performance and Experience.
Reporting directly to the General Manager, this pivotal role is integral to achieving Council's strategic objectives and shaping its long-term direction. The Director Strategy, Performance and Experience provides strategic leadership and organisational guidance, with a strong focus on enhancing the community's experience of Council services through the development and implementation of initiatives that strengthen community wellbeing, engagement and service delivery.
* Integrated Planning & Reporting
* Productivity and Business Improvement
* Grants Management
* Customer Experience
* Events & Place Activation
* Civic functions
* Communications and Marketing
* Community Engagement
This is an exceptional opportunity for a strategic leader to shape organisational capability, strengthen our customer experience, and support the delivery of high-quality services to our community.
About You
To be successful in this opportunity, we are seeking a highly capable leader with tertiary qualifications in Business, Communications, Community Engagement, Integrated Planning or related discipline, and substantial experience in leading teams responsible for building stakeholder relations.
The successful candidate will also bring a strategic and outcomes-focused approach, with the capacity to identify opportunities for innovation, optimise resources and drive continuous improvement. Equally important is the ability to deliver high-impact services that respond to community needs and expectations, improving the overall experience of our local community.
Significant leadership experience is also required, along with the ability to think strategically and inspire teams to achieve their full potential.
The Offer
This is a permanent full-time role with a highly attractive and competitive market-driven remuneration package being offered in recognition of the critical nature of the role including:
* Flexible Working Options
* Ongoing training and development
* Additional Corporate Leave
* Free Parking... And lots more!
Questions?
Should you have any questions after reading the role charter, please contact Jeff Smith, General Manager, on (02) 4934 9711.
To Apply
To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.
Applications close: Sunday 12 April 2026
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
What happens next?
Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application. Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website.
Diversity, Equity, and Inclusion
Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs. If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au).
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