Location
Burnley
Reference
8230CS
Company Profile
A long-standing British manufacturer with international operations and a key focus on sustainability.
Role
French or German speaking Customer Service Administrator
Office Based Role
Salary
£27,000 per annum plus bonus
Main Duties
To provide outstanding customer service to clients and support the Export department.
Responsibilities
* Respond to customer enquiries in a timely manner to ensure any issues are resolved
* Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend
* Process orders through the system and follow up as necessary
* Provide customers with export support in regards to lead times and delivery information
* Support internal departments with product or stock information
* Ensure customer information is recorded accurately and update on the system when necessary
* Monitor outstanding orders and follow up accordingly
Candidate Profile
* Fluent in either German OR French to business standard – Essential
* Previous Customer Service Experience – Essential
* Excellent communication and interpersonal skills
* Dynamic, confident and motivated candidate
* IT literate
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