The Retail Store Manager is responsible for leading the day-to-day operations of the Linden Cook retail store, delivering an exceptional, highly personalised customer experience while managing, training, and supporting a close-knit team. This role blends people leadership, sales excellence, operational oversight, and brand storytelling, ensuring every in-store interaction reflects Linden Cook's values and design ethos.
Key Responsibilities
* Lead, manage, and support a team of Retail Sales Assistants
* Deliver ongoing training across customer experience, sales approach, and product knowledge
* Train team members to confidently conduct all in-store experiences, including 1:1 experience; Custom Engraving experience; Birthstone experience
* Foster a positive, collaborative, and high-performing team culture
* Deliver a genuine, authentic, and highly personalised 1:1 customer experience
* Act as the primary point of contact for complex customer enquiries, order clarifications, and follow-ups
* Manage all retail orders, including processing, tracking, and customer communication
* Handle customer complaints and escalations with empathy, professionalism, and effective problem-solving
* Oversee daily store operations, including opening and closing procedures
* Ensure the safety and security of staff, jewellery, and other high-value items
* Act as the first point of contact for any in-store security issues
* Maintain accurate and up-to-date in-store pricing and communications
* Manage visual merchandising to align with current marketing campaigns and social media initiatives
* Project manage and lead the execution of all in-store events
* Coordinate event planning, setup, team briefing, and on-the-day execution
* Ensure events reflect the Linden Cook brand and deliver memorable customer experiences
* Confidently represent the brand in-store and on camera for social media content, including participation in behind-the-scenes, product, and event-related content as required
Ideal Candidate Profile
* 2–3 years of experience in retail management, preferably in luxury, jewellery, or experience-led retail
* Naturally empathetic, with the ability to confidently manage sensitive and emotional customer situations. Strong multitasking skills with the ability to prioritise in a fast-paced environment.
* Calm under pressure with quick, solution-focused problem-solving abilities.
* Passionate about delivering meaningful, personalised customer experiences
* Comfortable managing multiple responsibilities simultaneously
* Confident and comfortable being on camera for social media content
* Available to work five days per week, including Saturdays
* To apply please send your resume & a little about yourself to
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