Job Description
Elevate training and development for a leading manufacturer and distributor of premium surfaces and building materials.
* Partner with an industry leader to transform a National Contact Centre, supporting Customer Service, Key Accounts, Support Services, and Inside Sales teams.
About the Role:
* Develop and implement learning strategies for new starters and existing staff.
* Assess training needs through consultation with managers, performance data, and staff feedback.
* Create engaging instructional content and detailed work instructions for face-to-face training.
* Facilitate both technical (systems, product) and soft skills (quality conversations, objection handling) training sessions.
* Lead new starter induction programs and ongoing professional development initiatives.
* Assess training needs, measure learning effectiveness, and drive continuous improvement.
* Collaborate with stakeholders to align training with business goals.
Requirements
To succeed in this role, you will need:
* Demonstrated experience in instructional design, content creation, and facilitation.
* Strong ability to develop clear, practical work instructions and training materials.
* Confident delivering both technical and soft skills training.
* Self-starter with a passion for rebuilding and innovating training programs.
* Excellent communication, stakeholder engagement, and teamwork skills.
* Strong knowledge of customer service and sales processes, ideally from a product-based industry.
* Able to work full-time on site during induction periods, with flexibility to work from home Mondays and Fridays outside of induction.
* Certificate IV in Training and Assessment or equivalent.
* Experience with e-learning platforms and digital training tools.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for professional growth and development.