Spare Parts Inventory Controller & Customer Service Coordinator Job no: 50023445 Work type: Fixed Term Full Time, Full Time Location: Melbourne - North If you are a results-driven and detail-oriented professional with strong accounting skills, we want to hear from you! Job Title: Spare Parts Inventory & Customer Service Coordinator Be part of an innovative team that values collaboration and growth Outstanding long-term career pathways within a market leader Take advantage of Career growth opportunities Visy is powering the circular economy, closing the loop between packaging, remanufacturing, and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominantly in Australia and New Zealand. We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics, and metals from households and businesses and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles, and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry. Role details: Based on-site full-time in Coolaroo, As Spare Parts & Customer Service Coordinator and you will maintain and assist with improvements of the business’ system (ServiceMax) to ensure the effective allocation of resources and spare parts to work orders and customer sales orders. You will be responsible for overseeing and ensuring that all customer requests for queries, sales orders are processed in a timely and accurate manner for all sales streams within the business units. What you’ll do: Key responsibilities include: Support inventory management by identifying and resolving issues. Keep inventory records accurate by checking stock transfers and cycle counts. Investigate and report any stock discrepancies. Raising of Purchase orders, including parts and services to customers through SAP Data entry into a business-specific program (such as Servicemax, LGX, SAP) Customer Service: Establish, develop, and maintain positive customer relationships. Ensure the swift resolution of customer issues and complaints. Increase and maximise all sales opportunities through a high level of customer service. Research, Reporting & Analysis: Advanced understanding & use of sourcing techniques & processes To be considered, you must have: 3 years’ experience in a similar role Excellent CMMS system knowledge (Preferably ServiceMax or SAP FSM) Strong MS Word and Excel capabilities Proven customer service experience Inventory control understanding SAP knowledge and experience, preferred, not essential Salesforce knowledge and experience, preferred, not essential Technical background Forklift licence preferred, not essential What you’ll love when you join us: Sustainability: Contribute to sustainability initiatives that are effective. Supportive Environment: Be part of a team that values safety, respect, and collaboration. Career Growth: Opportunities for further training and career advancement within the company Ready to make a difference? Apply now and be a key player in shaping our future! You will be required to meet Visy’s employment criteria, which will include a criminal history check.