Performance Management Specialist Overview
DXC is looking for a Performance Management Specialist to join the Performance Improvement Team and develop innovative best practice claims management strategies to improve business performance. This role helps build a customer‐focused service team from the ground up and supports corporate objectives aligned with maximising remuneration and improving operational and quality measure results.
Responsibilities and Duties
* Assist in realizing organisation goals by aligning processes and driving efficient results.
* Assist in translating business plans into action plans and monitoring and reviewing them through to completion.
* Identify, analyse, and improve business processes to meet current goals and define new ones that enhance profit and performance.
* Re‐engineer processes to reduce cost and cycle time and improve the quality of production and service where appropriate.
* Analyse scheme and DXC performance data to identify performance against remuneration objectives and areas for improvement and opportunity.
* Participate and contribute to the development of new initiatives, strategies, and processes to assist in achieving gains in business performance, working with the Continuous Improvement Team.
* Assist the Senior Management Team with planning and strategic orientation.
* Provide direction to staff members regarding selected components and aspects of their work, as required.
* Provide training, coaching, and mentoring to employees to reach objectives and enable progression and potential.
Required Skills, Experience and Qualifications
* Understanding of Workers Compensation Legislation, regulations and guidelines.
* Strong understanding of governing standards of practice.
* Strong understanding and agent remuneration drivers.
* Highly experienced in GWCC, CRM Salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus, etc.
* Excellent oral and written communication skills.
* Highly developed self‐management and organisation skills.
* Continuous improvement and initiative – flexibility and ability to adapt to change.
* Effective consultation, negotiation and influencing skills.
* Innovation and ability to think laterally.
* Strong analytical skills.
* Problem solving and decision making.
* Relationship building.
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission‐critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Our Culture and Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action by developing and implementing societal initiatives within our Social Impact Practice (#WeAreDXC). As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.
We are an equal opportunity employer.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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