Business Services -Customer and Digital Services | Customer Service/Call Centre
- PermanentFull-time opportunity (9 day fortnight)
- Experienceworking in customer service or records management roles inlarge and diverse organisation.
- LGO3($71,806 - $77,515 per annum + superannuation)based on skills, qualifications and experience
Why ChooseUs
Townsville CityCouncil is the largest local government authority in NorthernAustralia. We are committed to creating value by growing Townsvillethrough driving economic diversity and generating an enrichinglifestyle.
Our organisationprovides and maintains close to $9 billion worth of communityassets including water and wastewater network and treatment plants,bridges, drainage, roads, waste management, community facilities,sporting venues and more.
We contribute to anactive lifestyle for our residents and visitors through events,providing recreational facilities, protecting the naturalenvironment and heritage, while creating a mentally and physicallyhealthy city.
We are drivingeconomic diversity and cultivating an enriching lifestyle, growinga city for this and future generations by building a vibrant,sustainable and innovative city.
Council'svision is for Townsville to be a connected, lifestyle driven andinnovation focused city while continuing to deliver serviceexcellence and to be led by our community to create an excitingtoday and future.
OurVision: A globally connected community driven by lifestyleand nature.
OurPurpose: Grow Townsville
OurValues: Safety, Excellence, Respect, Value,Enjoyment
About theRole
Thisposition plays a key role in delivering exceptional customerservice to a broad range of customers across multiple contactchannels and locations, delivering an excellent customer experienceat the point of contact in a positive, courteous, and knowledgeablemanner.
AboutYou
Ourideal applicant will have experience working in customer service orrecords management roles in large and diverse organisation withstrong verbal and written communication skills including theability to organise and communicate information clearly through avariety of customer contact channels.
Highly developedskills in administrations, cashiering and computing, includingkeyboard accuracy is desirable.
How toApply
Yourapplication can be submitted through the 'Apply' button. Pleaseinclude a cover letter (maximum 2 pages), outlining how yourskills, qualifications and experience would allow you to achievesuccess in this role. We also will require your resume and attachedcopies of any licences and qualifications as per the keyrequirements of the role.
For furtherinformation review the PositionDescription.
ClosingDate: 11.45pm, Wednesday 02nd July 2025
What We Offer
- 17.5% annualleave loading
- Up to 5 weeksannual leave
- Up to 3 weeksPersonal/Carers Leave
- 14 weeks paidParental Leave
- Domestic andFamily Violence Leave
- Up to *13.5%Superannuation employer contribution for contributingmembers
- SalarySacrifice opportunities
- Learning andDevelopment opportunities
- FitnessPassport program offering discounted membership to selectedgym, pool, and yoga facilities
- EmployeeLoyalty Program offering discounts at selected localbusinesses
- EmployeeAssistance Program
* The Councilcontribution to employees' superannuation for contributingemployees shall be 13.5% of the employees' ordinary time earningssubject to the employee contributing a minimum of 6% of theirordinary time earnings.
We arecommitted to creating a safe and inclusive workplace where diversestyles, backgrounds, experiences, and perspectives are valued,encouraged, and respected. People from diverse backgrounds(including but not limited to, Aboriginal and Torres StraitIslander, people with diverse gender identities and sexualities,people from different cultural and linguistic backgrounds, peoplewith disability, and veterans) are encouraged toapply
All successfulcandidates are required to undergo drug and alcohol testing as partof the recruitment process. Please be aware Townsville City Councilhas a 'zero tolerance' policy to drugs and alcohol inthe workplace.
If you need anyadjustments to be made to the recruitment process or if you wouldlike to discuss any accessibility requirements, pleasecontacthr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidentialdiscussion.
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