About Us
Job Description
We are seeking a highly skilled and organized Administrative Coordinator to join our team. The successful candidate will be responsible for providing administrative support in a fast-paced environment, ensuring the smooth operation of our Pre-Admission Unit.
Key Responsibilities
* Provide exceptional reception, clerical, and administrative support to ensure efficient service delivery.
* Coordinate and manage patient appointments, ensuring timely reminders and follow-ups.
* Collate and prepare clinic notes, booking cards, and consent forms with accuracy and attention to detail.
* Liaise with the Booking Office and Surgical Liaison Nurse to manage patient waitlists for surgery.
* Promote effective teamwork within the unit, collaborating with internal and external service providers to achieve optimal results.
* Contribute to data collection for Key Performance Indicators (KPIs) to support service efficiency.
Requirements
* Strong knowledge of medical terminology and high-level computer literacy, including experience with IBA Patient Administration Systems, VINAH, and Microsoft Excel.
* Proven administrative experience with excellent organizational and planning skills, capable of working independently and accurately.
* Effective time management and prioritization skills, especially in high-pressure or fast-paced environments.
* Excellent communication and interpersonal skills, with the ability to relate well to medical, nursing, and allied health staff.
* Demonstrated adaptability to change management processes and willingness to support new implementation.
* Commitment to continuous learning, teamwork, and delivering high-quality customer service.