Overview
Oaks Broome Hotel are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You will guide guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries. You will be remembered for your superb customer service and positive energy.
Key Responsibilities
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Hourly rates (excluding super)
- Monday - Friday: $33.38
- Saturday: $40.05
- Sunday: $46.73
Qualifications
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing workplace.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Additional Information
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Note: Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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📌 Casual Guest Service Agent
🏢 Minor International
📍 Shire of Broome