Claims Consultant Role
We are seeking an experienced and skilled Claims Consultant to join our team. The successful candidate will be responsible for managing property claims from start to finish, engaging with customers through high-volume phone calls, and providing exceptional customer service.
The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to handle high-pressure situations with empathy. They will also possess excellent computer skills and be able to thrive in a fast-paced environment.
About This Opportunity
This is a unique opportunity to join a global insurance company with a great team culture and supportive management. Our organisation aims to assist its staff, customers, and the wider community by providing an excellent customer experience.
We foster a positive team environment, where employees are valued and recognised for their efforts and commitment. As a Claims Consultant, you will play a crucial role in ensuring that our customers receive support when they need it most.
Key Responsibilities
* Manage the entire claims process from start to finish
* Respond to a high volume of customer inquiries via phone calls
* Provide exceptional customer service for complex claims involving major losses such as homes, fires, and floods
* Communicate clearly and effectively to resolve complex claims issues
* Review and decide on claims based on company policy and procedure
* Maintain a composed demeanor in high-pressure situations
Requirements
* Excellent work ethic and team player
* Strong communication and interpersonal skills
* Excellent computer skills
* Ability to thrive in a fast-paced environment
* Positive attitude and resilience
Benefits
* Excellent team culture and social events
* Ongoing support for career growth and development
* Competitive hourly rate
* Flexible working hours