You will play a pivotal role in the success of our Brisbane office, contributing to a dynamic and inclusive work environment.
We are a forward-thinking freight forwarding company known for our unique market position and adoption of new technology to enhance customer experience.
About this opportunity
This is an exciting chance to join our Export Sea Freight Customer Service team as we continue to expand our operations. As an experienced export sea freight coordinator, you will be responsible for managing and processing export sea freight shipments while maintaining close contact with customers and suppliers to ensure exceptional service.
You will be the face of excellence in export customer service, adapting processes to meet customer needs through industry knowledge and critical thinking.
Key responsibilities
* Manage export sea freight shipments and coordinate tasks to meet all customer and standard operating procedure requirements.
* Liaise with trucking companies, depots, freight forwarders, shipping lines, overseas agents, and other offices to coordinate shipments.
* Collaborate with international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution.
* Build strong relationships with customers, responding timely and following up on requirements and solutions.
* Ensure accurate and prompt invoicing and costing in Cargowise.
Your qualifications
* A minimum of 2 years' experience in sea freight and freight forwarding is required.
* Currently residing in Brisbane.
* Experience working with the Cargowise software system is necessary.
* Export FAK experience is advantageous.
* Excellent communication, time management, and prioritization skills are essential.
* Critical-thinking, flexibility, and problem-solving skills are required.
* Energetic and team-oriented individuals are preferred.
What's in it for you
* A flexible and hybrid (WFH) working environment.
* Stability and confidence working within a successful and growing Freight Forwarder.
* Long-term career opportunities and training/cross-training.