Job Overview
We are seeking a customer-focused and sales-driven professional to join our Trade Sales Team. The ideal candidate will have experience in customer service and sales, with a strong ability to multitask and prioritize competing demands in a fast-paced environment.
Key Responsibilities
* Manage inbound and outbound calls, emails, and web enquiries from trade customers and convert sales.
* Proactively contact new customers to promote products, campaigns, or offers.
* Follow up quotes to closure managed in Salesforce.
* Identify opportunities for cross-sell and upsell across product categories.
* Process and follow up sale orders and quotes in a timely manner and accurately in the system SAP.
* Work in collaboration with Trade Sales and Business Development teams to support sales in the region.
* Manage margin contract pricing discounting and price increases effectively to ensure GP maintenance.
* Build and maintain strong relationships with customers ensuring a high level of service and retention.
* Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints.
* Liaise with warehouse and operations teams to ensure timely order fulfilment.
* Accurately enter and maintain customer data in CRM ERP platforms.
* Maintain up-to-date knowledge and training of Jaybro's full product categories range and processes.
Requirements
* Proven experience in Customer Service / Sales with inbound and outbound calls upselling and cross-selling preferably in a construction-related industry.
* Excellent communication skills both written and verbal.
* Strong attention to detail and accuracy.
* Ability to multitask and prioritise competing demands in a fast-paced environment.
* Proficiency in Microsoft Office ERP systems and experience using CRM software.
* Highly motivated and able to work independently as well as in a team environment.
* Participate in necessary trade sales training specific to your role.