Introduction
Who we are
CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond.
CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution.
Description
Duties and Responsibilities.
* Regular ongoing communication with the property team, landlords and tenants.
* Address rental arrears, maintenance issues and other property needs efficiently.
* Answer all phone and e-mail rental enquiries in a timely manner.
* Advertisements of rental apartments in the correct timeframe to minimise downtime for clients.
* Process tenancy applications and approve or deny applicants. Liaise with the client regarding this to keep them fully briefed on the situation regarding their property.
* Complete and file relevant paperwork to maintain an organized and systematic work environment.
* Conduct routine inspections and entry/ exit condition reports as required.
* Attend to maintenance issues as required.
* Handle and resolve complaints and emergencies as they arise.
* Ensuring all move-outs and tenant transitions are smooth. This may include reports, repairs, owner communication, new advertisements etc.
* Staying up to date with current RTBA Rules and Regulations and changes to maintain full compliance with all relevant rules, regulations and restrictions.
* If required from time to time, cover the duties of a front desk clerk in the absence of one or if requested by the Manager.
* Report any concerns and/or suspicious behaviour of other employees/hotel guests/building residents as soon as reasonably possible to the appropriate supervisor/manager.
* Any other reasonable duties as requested by the Manager.
Skills And Experiences
Desired Skills and Experience
* Current Real Estate License or willingness to obtain one.
* Verbal and written communication;
* Interpersonal skills;
* Customer service;
* Stakeholder and relationship management skills;
* Time management;
* Troubleshooting and conflict resolution skills;
* Property management or real estate industry work experience preferred but not mandatory;