Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. The group employs over 22,000 staff worldwide, operating in more than 30 countries and distributing hearing healthcare and intelligent audio solutions in over 130 countries.
In Australia, Audika has more than 350 clinics providing hearing services. Our aim is to prioritize hearing care on the health agenda and improve the quality of life for people living with hearing loss.
Responsibilities
We are seeking a passionate customer service individual for a part-time Clinic Co-Ordinator role (Wednesday - Friday, 9am - 5pm). If you are interested in helping clients improve their hearing and quality of life, keep reading! This role is vital in each clinic, contributing to performance and enhancing customer experience. We desire a compassionate, process-oriented, and purpose-driven individual with excellent organizational and customer service skills to help more people access better hearing.
You will collaborate with Clinicians and Hearing Technicians to deliver quality hearing healthcare outcomes. You will learn about our products, services, and government funding programs, and use this knowledge to apply tailored sales strategies to ensure clients receive the best solutions.
Qualifications for Success
Previous sales and customer service experience in retail, hearing care, pharmacy, or allied health
Experience working with an older demographic (preferred)
Strong interpersonal and empathetic communication skills
Higher School Certificate (HSC) or TAFE Qualification
Computer literacy
Benefits
Permanent part-time role within a global organization
Performance incentives
Supportive hearing care team
Career development and training opportunities
MyRewards discounts at over 300 retailers and services across Australia
Online Wellbeing Centre with activities, workouts, meditations, and advice
Employee Assistance Program
Birthday and Christmas gifts
Our Values
Audika values diversity and inclusion, fostering a culture that respects our employees. We are a team dedicated to bringing sound to life and connecting clients through our hearing products. Our values—trust, teamwork, innovation, and a can-do attitude—guide us to create a supportive environment where everyone can thrive and succeed.
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