Rydges South Bank Brisbane is part of EVT, a market-leading experience creator that brings to life some of the best-known brands and properties in entertainment, ventures, and travel. We are seeking a customer service superstar with a passion for creating unforgettable guest experiences to join our Front Office Team as a Guest Services Agent.
About the Role
We are looking for warm, professional, and proactive individuals to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring smooth arrivals, seamless stays, and fond farewells. If you thrive in a fast-paced environment and love making people feel welcome, this is the perfect opportunity to showcase your skills in a dynamic hospitality setting. Multiple positions are available in a full-time, part-time, or casual capacity.
Key Responsibilities
Greet and assist guests with check-in, check-out, and payments efficiently
Provide friendly and professional service at the front desk
Manage reservations, enquiries, and switchboard operations
Assist with special requests, VIP arrangements, and interdepartmental coordination
Take room service orders, restaurant bookings, and handle guest concerns
Promote hotel products and services to enhance the guest experience
Support concierge duties, including valet parking and luggage assistance when needed
Skills and Experience
Previous experience in reception, front desk, reservations, or customer service roles
A background in hospitality is advantageous, but a passion for service is essential
Excellent verbal and written communication skills
Strong organisational and time management abilities
A collaborative team player with a proactive work ethic
Ability to problem-solve and think on your feet
High standard of personal grooming and professional presentation
Experience with Opera Cloud or similar property management systems (highly regarded)
Availability to work a variety of shifts, including weekends
Benefits & Perks
Incredible team member discounts from your first day on-the-job
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
Awesome winter and summer savings and discounts at Thredbo
Rapid career growth opportunities through our EVT network
Local community involvement, volunteering and charitable giving
Australia and NZ's largest and most diverse experiences company
Join Rydges and become an EVT experience creator, opportunity taker, and the ultimate Daymaker. Make a positive impact on our people, communities, and environment every day.
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