Crm manager (hawthorn east)

About the team

Coles Loyalty is the team tasked with connecting directly with and understanding our customers better. We work hand in hand with the Flybuys team which enables that direct communication; as well as the Coles 360 team in managing supplier strategy, communication and budget.

About the role

Are you a mini entrepreneur at heart? This role offers you independence and responsibility, perfect for someone who thrives on building out commercially savvy plans for the benefit of Coles Suppliers, Coles Loyalty and the customer. Retail media globally is experiencing exponential growth and we are accelerating our Loyalty offering to help us deliver on ambitious growth targets. If you're ready for a diverse and dynamic challenge, this 12‐month fixed‐term full‐time contract CRM Manager role within our Loyalty team is for you!

What you'll be doing

You'll oversee supplier relationships with a focus on driving commercial outcomes and contribute to the development and implementation of strategic initiatives. Reporting to our Commercial Manager, you'll be empowered to develop and deliver impactful Coles Suppliers' targeted marketing strategies utilizing Flybuys.

You'll also do

• Partner with Coles 360 in driving supplier media revenue through the Flybuys channel.
• Deliver a seamless and proactive service to stakeholders (Coles360, Coles Suppliers, Coles Category teams).
• Identify opportunities where supplier activity can benefit Coles Loyalty marketing.

What you bring

With 3+ years' experience in Digital Marketing, Loyalty or CRM, you'll come from an agency or fast‐paced marketing environment. You'll have a solid understanding of digital and direct marketing techniques and their impact on customer behaviour.

What you'll also need

• The ability to articulate the customer opportunity, commercial benefit and the value and outcomes of analytics‐based decision making.
• A high level of attention to detail and the capacity to work effectively and deliver high quality outputs in a high‐volume, fast‐paced environment.

What's in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work‐life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini‐Coles supermarket, Fooderi hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive a 5% discount all year round on your Supermarket and Liquor online and in‐store purchases. We also offer additional periods of double discount (10%) at various times throughout the year, as well as HotDeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure and education to satisfy you. Discover and explore a variety of career development programs and job‐specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offers allows eligible team members to make regular pre‐tax salary sacrifice deductions to purchase Coles Group shares.