OverviewThe Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone to millions of our customers each year.
Our aim is to provide a seamless banking experience for our customers, with a goal of being one of the world's best contact centres.We're looking for customer service superstars eager to kickstart their career with a reputable bank.
If you thrive in a corporate, professional setting and are passionate about Banking and Financial Services, you could be a great fit.What you'll needTo be successful in this role, you'll need to meet the following requirements:At least 12 months of customer service experience (any industry)Ability to thrive in a high-paced, KPI-driven environmentGenuine interest in Banking and Financial ServicesWillingness to work across our operating hours Monday to Friday 8:00 AM to 8:00 PMWillingness to commute and work onsite at our Lomond office starting from 7th of November 2025Why join WestpacSpecial offers on banking products and discounts from top brands, including mortgage rate discounts for employeesFlexible work arrangements to support work/life balance and various leave options including Culture, Lifestyle and Wellbeing leaveTailored learning and development opportunities to grow your career within the bankOpportunities to contribute to the community through volunteering initiativesHow to applyCreate your future today by clicking the APPLY or APPLY NOW button.
We're committed to creating a supportive and inclusive community for everyone, including veterans, Indigenous Australians and the neurodiverse.
If you need adjustments during the recruitment process, please refer to the accessibility information on our website.NoteSalary information and other insights are available to help you understand the role as you explore this opportunity.
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📌 Consumer Connect Banker
🏢 Westpac Bank
📍 Launceston