Job Title: Operations Manager
As a key member of our operations team, you will play a critical role in overseeing the day-to-day activities of assigned commercial real estate properties. This position is responsible for ensuring the operational excellence, maintenance, and safety of these properties.
Key Responsibilities:
* Operational Leadership
o Manage site operational teams and coordinate with technical third-party service providers to ensure seamless execution of projects.
o Lead project management for small to mid-size site initiatives, driving efficiency and diligence in operational priorities.
* Client & Tenant Relations
o Build and maintain strong professional relationships with clients through regular updates and formal reporting.
o Deliver exceptional customer service to building tenants, including meeting attendance and issue resolution.
o Represent our organization professionally in all stakeholder interactions.
* Compliance & Safety
o Ensure full compliance with statutory authorities and implement sound engineering practices to minimize risk.
o Manage certification processes and prepare annual Fire Safety Statements to ensure regulatory compliance.
o Oversee Environmental and Occupational Health & Safety requirements, including contractor inductions and risk management plans.
o Proactively implement actions from audit programs, including OPS Aide and EORC Reviews, to drive continuous improvement.
* Maintenance & Risk Management
o Coordinate effective management of all property services and maintenance works to ensure timely completion and minimal disruption to tenants.
o Conduct periodic building and plant inspections to determine repair priorities and optimize resource allocation.
o Manage specialist contractors to ensure compliance with terms and conditions and maintain high standards of workmanship.
o Maintain property due diligence programs and essential services initiatives to minimize risk and ensure business continuity.
o Procure materials and replacement parts to minimize tenant disruption and ensure prompt resolution of issues.
* Management
o Collaborate on annual operations and capital works budgets to ensure alignment with organizational goals and objectives.
o Monitor and update budgets quarterly to reflect changing operational requirements and prioritize resource allocation.
o Contribute to client and corporate reporting for operational aspects, providing insights and recommendations to drive business growth and improvement.