Remediation Advisor - Call Centre | Big 4 Bank | Temp Role with Extension | Hybrid | $39.15/hr + Super
* $37.13/hr + Super
* 6-month temporary contract with strong potential for extension
* Full-time 37.5 hours per week on a rotating roster (Mon-Fri 9 am-7 pm, Sat 9 am-5 pm)
* Start Date:10th February 2026
* Location:Parramatta Square, NSW (Hybrid after training)
Your new company
Ready to elevate your career with one of Australia's Big 4 Banks?
Kick off the new year with an exciting opportunity to join a leading financial institution that values diversity, inclusion, and career growth. This is your chance to work in a
supportive, collaborative environment where your contribution truly makes a difference.
Your new role
As a Remediation Advisor, you'll play a key role in ensuring compliance and maintaining trust with customers. This team focuses on
Know Your Customer (KYC) and regulatory requirements, helping customers update their details and meet compliance standards.
Your responsibilities will include:
* Handling inbound and outbound calls (approx. 45 per day) to assist customers with KYC requirements.
* Verifying documents such as IDs, TFNs, Source of Wealth/Income.
* Applying Customer Identification Procedures (ACIP) to ensure compliance with AML/CTF standards.
* Providing empathetic, accurate, and efficient service to every customer.
What you'll need to succeed
* Full working rights in Australia and availability for 37.5 hours per week.
* Previous call centre experience (inbound/outbound) is essential.
* Strong communication skills with a professional phone manner and empathy.
* Ability to navigate multiple systems and absorb training effectively.
* Resilience, adaptability, and a genuine passion for helping customers.
* Familiarity with KYC and compliance processes (preferred but not essential).
What you'll get in return
* Comprehensive training and ongoing support.
* Hybrid working after initial training (3 days office, 2 days WFH).
* Opportunities for career progression within a Big 4 Bank.
* A collaborative team culture that celebrates success.
* Competitive pay and a chance to make a real impact.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.