About Us The Victorian Institute of Forensic Medicine (VIFM) is an institution focused on forensic medicine, serving the community and the justice system. Our statutory responsibilities are to provide independent forensic medical and scientific expertise to the justice system, tissue for transplantation, and to both teach and undertake research that will benefit the community. The VIFM provides the justice system with crucial evidence that underpins safe convictions and appropriate acquittals. Our doctors, nurses and scientists investigate deaths reported to the coroner, examine alleged offenders, and medically assess and support victims of crime. The Donor Tissue Bank of Victoria (DTBV) supports patients and their families by providing safe tissues to medical specialists and Victorian hospitals for transplantation and medical research, benefitting may patients every year. Our medical and scientific staff undertake research that promotes public health and safety and the just working of our legal system. By contributing to the professional development and education of forensic pathologists, physicians and scientists, we ensure a high standard of forensic medical services for Victoria and provide critical support for our healthcare and justice systems. Join our team at the VIFM, where you can truly be yourself as part of a trusted and innovative leader in global forensic medicine and science. About the Role This full-time position offers variety and purpose in a dynamic, fast-paced environment. You'll work on a rotating seven-day roster, with weekend work forming part of the regular cycle. You'll be at the heart of the action, triaging calls, juggling competing priorities, and keeping things on track in a busy, high-energy environment.You'll make real-time decisions, apply key policies and processes, and stay organised under pressure. Training is thorough and supportive, helping you build confidence and skill across every part of the role.Over your first year, you'll master multiple systems, learn the ins and outs of legislation and procedure, and become a valued team member who knows how to keep things moving and make a genuine impact. If you thrive on variety, teamwork and meaningful work, you'll fit right in. Key Responsibilities * Support all functions of the CA&E, including taking reports of certain deaths, managing telephone enquiries and correspondence as well as undertaking the follow up and collection of additional information. * Provide assistance to the Assistant Manager, the Coroner and the CA&E team on duty. * Providing authorised information and advice to bereaved families. * Coordinating forensic medical examinations and collate other investigative material required by Coroners and Pathologists during the initial part of investigations. * Manage patient medical records and VIFM records and files, including images from scenes. * Work in accordance with relevant legislation, policies and regulatory requirements, ensuring all actions and decisions meet our legal and compliance obligations. About You You're the kind of person who stays calm, grounded and compassionate when others are going through tough times. People feel reassured by the way you communicate, with empathy, clarity and confidence. You learn fast, adapt quickly, and keep things running smoothly even when the pace picks up or priorities shift. You work well on your own and trust your judgement, but you're just as comfortable being part of a close, supportive team. Dependable and organised and when challenges arise, you bring composure and discretion, knowing how to de‑escalate situations and protect sensitive information. You're confident on the phone and adept at multitasking, whether that's navigating systems, coordinating details, or keeping communication flowing. Always looking for better ways to get things done, you bring initiative, curiosity and a genuine sense of purpose to your work. Above all, you're motivated by meaningful work that makes a difference. You're ready to learn, think on your feet, and bring empathy and professionalism to every interaction. You take pride in doing the job well and doing it with heart. Key Qualifications and Attributes * Able to think critically and efficiently problem-solve. * Excellent verbal communication with active listening skills. * Strong IT proficiency and ability to navigate clinical systems effectively. * High level of emotional intelligence. * Demonstrated ability to stay within own scope of practice and seek guidance when needed. * Strong attention to detail and accountability in clinical decision-making. * Experience working in medical environments or legal firms highly desirable. * Ability to work calmly and consistently under pressure. This is more than just a job – it's an opportunity to be part of a high-performing team where your expertise is valued, and you're supported. What we offer Working at the Victorian Institute of Forensic Medicine (VIFM) will give you rewarding experiences and the opportunity to do extraordinary work. Working at VIFM is more than just a job; it's personal. We are dedicated to making a difference and believe in the strength of our diverse team and vibrant culture. Our commitment extends to our people and community, operating responsibly and ethically. Join us to lead, inspire, and shape the future of forensic medicine in a culture that values creativity, embraces new ideas, and fosters inclusivity and collaboration. Our Recruitment Process The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and misconduct screening. If you feel comfortable, please let us know if you have any accessibility requirements or require an alternative format to any of the application material upon application, so we can make any adjustments required to support you throughout our recruitment process.