We are seeking an organised and customer-centric professional to fill the role of Receptionist/Customer Service Representative. This position suits someone who thrives in a dynamic environment, enjoys interacting with people, and excels at multitasking.
About the Role
The ideal candidate will be responsible for managing inbound and outbound calls, greeting and assisting walk-in clients, collaborating with team members, and performing administrative tasks.
* Manage inbound and outbound calls, providing accurate information and routing calls efficiently.
* Greet and assist walk-in clients with a friendly and professional demeanor.
* Collaborate with team members to ensure smooth operations.
* Perform administrative tasks, including keying orders and data entry.
Key Skills and Experience Required:
* Professional phone manner with a strong customer service focus.
* Ability to work as part of a team.
* Reliability and enthusiasm.
* Good interpersonal skills and negotiation.
This role offers opportunities for growth and development in a supportive and fast-paced environment.
Key Qualifications:
* High school diploma or equivalent required; post-secondary education in business administration or related field preferred.
* Minimum 2 years of experience in customer service or related field.
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.