At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.
WesTrac is seeking an experienced and driven Branch Manager to lead our Wollongong operations. This is a key leadership role overseeing a high‑performing team across technical, customer service, and administrative functions. If you’re passionate about operational excellence, safety, and building strong customer relationships, this is your opportunity to make a significant impact with one of the world’s largest CAT dealers.
About the Role
As the Branch Manager, you will be responsible for the overall performance of the Wollongong branch, ensuring safe operations, strong financial outcomes, and exceptional service delivery. You’ll lead a multidisciplinary team, drive continuous improvement, and maintain strong relationships with customers and stakeholders across the region. This role includes 25–50% travel across NSW/ACT and reports directly to Gaston Chan.
What You’ll Be Doing
* Leading all branch operations to ensure safety, efficiency, and compliance
* Managing P&L, monitoring sales and service performance, and implementing strategies to meet business targets
* Coaching, mentoring, and developing a high‑performing team
* Acting as the primary escalation point for customer issues and strengthening key relationships
* Conducting regular customer visits to identify opportunities and enhance service delivery
* Using data insights to forecast, measure, and optimise branch performance
* Overseeing workforce planning, scheduling, and training
* Collaborating with internal teams across NSW/ACT to support seamless customer coverage
* Driving continuous improvement initiatives to enhance operational efficiency
* Representing the branch professionally and supporting organisational values
What We’re Looking For
Essential
* Proven leadership experience with the ability to inspire and develop teams
* Strong commercial acumen, including budgeting, reporting, customer management, and data analysis
* Experience in operational roles with a track record of improving performance
* Excellent communication and stakeholder engagement skills
* Ability to thrive in dynamic, fast‑paced environments
* Strong organisational capability and commitment to safety
Desirable
* Tertiary qualifications in Business and/or a mechanical trade background
* Experience with Caterpillar or similar heavy equipment
* Exposure to heavy industry, mining, or workshop environments
* Familiarity with short‑ and long‑term maintenance planning
* Understanding of service or technical operational workflows
Why WesTrac
• Competitive Remuneration Package + vehicle + incentive scheme
• Made for More Rewards
• Opportunities for career development
• 12 Weeks Paid Parental Leave
• Ability to purchase additional annual leave
• RDO opt in available
• Income protection covering you 24/7
• Fitness Passport for the whole family
• Refer a friend program – work alongside your mates and receive up to $3,000 for each successful referral!
* Discounted CAT products
* Wellness Program
Apply Now
If you’re ready to take the next step in your leadership career, click Apply and submit your resume. For further information, please contact Dominic Farrugia – Talent Acquisition Advisor via 0436 280 ***.