Customer Service Leadership Opportunity
Lead a high-performing team in a values-driven brand to deliver exceptional customer experiences and drive operational excellence.
* Drive customer satisfaction and employee engagement through effective leadership and coaching.
* Champion the adoption of best practices and consistent service delivery.
* Manage change initiatives to ensure smooth transitions and measurable benefits across the centre.
* Build team capability through coaching, mentoring, and professional development.
Required Skills and Qualifications
* Proven leadership experience in customer service or contact centre environments.
* Strong commercial acumen with the ability to balance financial, customer, and risk outcomes.
* Advanced coaching and change-management skills to lead transformation and capability uplift.
* Effective communication and influencing skills across diverse stakeholder groups.
Benefits
Enjoy a range of benefits including hybrid working, flexible leave, paid study support, career breaks, on-the-job learning, and performance-based bonuses.
* Flexible work arrangements to suit your needs.
* Paid time off for volunteering and community activities.
* Access to exclusive perks, wellbeing support, and career development opportunities.
Why Choose Us?
We value diversity and inclusion, and offer a range of policies and programs to support employees from all backgrounds.