Endeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.
What You'll Be Doing
* Processing NDIS billing transactions accurately and efficiently using Carelink+.
* Ensuring compliance with NDIS guidelines and internal billing procedures.
* Responding to customer inquiries via phone and email, providing clear and professional support.
* Identifying and escalating discrepancies or concerns to the relevant team members.
* Collaborating with internal teams to improve processes and enhance customer experience.
* Maintaining accurate records and contributing to regular reporting.
What We're Looking For
* Previous experience in a data entry, customer service, or administrative role within a fast‐paced environment.
* Strong attention to detail and ability to manage high‐volume transactions accurately.
* Excellent verbal and written communication skills to interact with internal and external stakeholders.
* Ability to work collaboratively in a team environment while also taking ownership of individual tasks.
* Experience using Carelink+ or knowledge of NDIS billing (desirable but not essential).
* Proficiency in Microsoft Office applications.
Benefits and Perks
* Salary packaging up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
* Use your pre‐tax income to purchase a new or used car, saving on both the purchase price and running costs.
* Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman.
* Discounted family gym memberships through Fitness Passport.
* Supportive induction and learning opportunities.
* 6 week's paid parental leave for primary carer.
* Free coaching and counseling through our Employee Assistance Program.
* Reward and recognition program.
Intrigued? We'd love to hear from you. Please click \"apply\" to submit your application and join #TeamPossible today!
Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
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