Overview
Guest Experience Expert (Service Experience) — Part Time position at The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000.
Location details include a beautiful Elizabeth Quay waterfront setting and convenient transport access.
Responsibilities
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
Qualifications
Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I'm Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia
Advantages & Perks
Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
Recognition and wellbeing programs
Training and Career Development opportunities within an international brand
Employee activities and celebrations throughout the year
Location: The Ritz-Carlton Perth – Part Time basis | Job Category: Rooms & Guest Services Operations | Job Number: 25150252 | Location: The Ritz-Carlton Perth, 1 Barrack Street, Perth, WA 6000
About The Role: The Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.
Be proud to learn and exemplify the Gold Standards, Employee Promise, Credo and Service Values.
Be part of a global team and develop your career within Marriott International.
Registration is completely free and allows you to submit your resumes and receive job alerts directly to your email.
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📌 Guest Experience Expert (Service Experience)
🏢 The Ritz-Carlton Hotel Company
📍 Western Australia