It starts with YES!
At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
Based in Sydney - The Senior Manager, Claims Management plays a critical role in overseeing all non-insurance claims across Optus, ensuring a strategic, compliant, and commercially sound approach to claims resolution. This role is responsible for managing high-value, complex, and sensitive claims, engaging with legal teams, internal stakeholders, and external parties to secure optimal outcomes while mitigating financial, operational, and reputational risks.
With a focus on governance and continuous improvement, the Senior Manager, Claims Management maintains a robust claims framework, ensuring alignment with internal policies, regulatory requirements, and industry best practices. You will provide expert insights into claims trends, working closely with senior leadership to refine risk mitigation strategies and support broader insurance renewal efforts.
Your day in the life of a Senior Manager, Claims Management at Optus
* Lead the end-to-end management of high-value, complex, and sensitive claims, engaging with external lawyers, loss assessors, and internal stakeholders from initial referral to resolution.
* Strategically assess claims trends and insights, providing recommendations to senior leadership on risk mitigation and process improvements.
* Develop and refine claims handling policies and procedures, ensuring best practices are consistently applied across the organisation.
* Lead the documentation and evidence management process, maintaining a clear chain of custody for all claims-related materials.
* Represent Optus in pre-hearing meetings, mediation, and negotiations, ensuring optimal outcomes for disputed claims.
* Oversee the issuance and management of Certificates of Currency, ensuring accuracy, compliance, and seamless continuity across policy renewals.
* Drive financial oversight of claims, including reconciling General Ledger accounts, approving settlements, and managing purchase orders for external legal fees.
* Lead the production of strategic claims reports, ensuring senior stakeholders have visibility over key metrics, financial exposure, and emerging risks.
Your skills to pay the bills
* An appropriate insurance or business qualification.
* Extensive years’ of experience working with a major broker, insurer, or in the claims management field.
* Familiarity with the underwriting or claims management process.
* Strong report writing and presentation skills for both internal and external use.
* Strong team player with a positive attitude.
* Highly driven, autonomous, and resilient.
* Enjoy working in a dynamic and multi-cultural team and business environment.
Perks we love at Optus
* 3 days in the office, 2 days remote – with flexible hours to suit!
* Inclusive gender neutral paid Parental Leave of up to 16 weeks
* Competitive leave including 2 additional 'Connected Leave' days
* All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
* Own your own growth by accessing an extensive online and facilitator led learning catalogue.
* Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit