IT Support Engineer Role
This is an exciting opportunity for a skilled IT professional to join our team as an IT Support Engineer. We are seeking an experienced and proactive individual to provide technical support to our staff across multiple sites and environments.
The successful candidate will have strong technical knowledge across Microsoft environments, including Active Directory, Group Policy, Office 365, and Azure. They will also have experience managing end user devices, asset lifecycle, and mobile device management platforms.
We value diversity, equality, and inclusion in our workplace and welcome applications from candidates with diverse backgrounds.
Responsibilities:
* Provide prompt and courteous level 1 to 3 technical support to users across multiple sites and environments.
* Manage ticket lifecycle with timely updates, prioritization, and resolution.
* Support onboarding and offboarding processes and manage IT assets.
* Troubleshoot complex hardware, software, and networking issues methodically and efficiently.
* Administer IT assets and ensure compliance with licensing and security standards.
* Participate in problem, risk, and threat management initiatives.
* Respond to incidents in line with Service Level Agreements (SLAs) and support out-of-hours critical incidents.
* Contribute to documentation, reporting, training, and continuous improvement efforts.
What's in it for you?
* Novated leasing for employees, enabling you to bundle car running costs into one tax-effective payment.
* Salary packaging, another option to increase your take-home pay.
* Discounted Qantas Club memberships.
* Discounted tickets to REDS (QRU) Games and merchandise.
* Discounted hotels, tours, and cruises - qualify for discounts on various vacations.
Requirements:
* Strong technical knowledge across Microsoft environments, including Active Directory, Group Policy, Office 365, and Azure.
* Demonstrated experience providing Level 1-3 IT support within an enterprise setting, both remotely and face-to-face.
* Experience managing end user devices, asset lifecycle, and mobile device management platforms.
* Proven ability to troubleshoot complex hardware, software, and networking issues methodically and efficiently.
* Excellent communication and interpersonal skills with a customer service orientation.