Deliver Exceptional Service as a Fleet Support Officer
* Key Responsibilities:
* Ensure Smooth Communication: Advise customers on freight availability for delivery or collection, maintain compliant customer texting, and follow up to ensure efficiency.
* Optimise Time Slot Bookings: Collaborate with the fleet team to optimise time slot bookings and delivery schedules. Coordinate freight paperwork and manage depot freight.
* Equipment Control: Ensure all inbound containers are scanned into depot and accurately recorded on inbound ancillary equipment in S2.
* Daily Movement Sheet: Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily Movement Sheet. Verify manifests with unloaders and check discrepancy reports.
* Incomplete Deliveries & Missed Pick-Ups: Manage and update 'Incomplete Deliveries' through S2, ensuring timely resolutions. Take immediate corrective action for any missed or late pick-ups, minimising service disruption.
* PUD Inbox: Monitor and distribute emails in PUD inbox to relevant personnel, ensuring all requests are addressed in a timely manner.
* Record Maintenance: Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current.
* Special Requests: Handle special delivery requests and prioritise urgent freight as needed.
* Relationships & Communication: Build strong relationships with service providers, contractors, and internal teams. Participate in meetings and toolbox sessions to drive continuous improvement.
Key Competencies & Technical Requirements:
* Regional Expertise: Excellent knowledge of South Australian regional locations.
* Compliance Knowledge: Understanding of fatigue management, Dangerous Goods (DGs) compliance, and Chain of Responsibility (CoR).
* Customer Focus: Strong problem-solving skills with a customer-centric approach.
* Planning & Organisation: Strong ability to plan, prioritise, and multitask in a fast-paced environment.
* Technical Skills: Experience with company-specific software (S2, Orcoda) and proficiency in Microsoft Office.
* Communication & Teamwork: Excellent communication and interpersonal skills, with the ability to work well with others and support the team.
* Understanding of Transport Regulations: Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded.
This is an exceptional opportunity to contribute to the success of our Fleet department and work within a collaborative, fast-paced team. If you're a self-motivated individual with a keen eye for detail, we'd love to hear from you.