Operational Excellence Leader
Fleet management is a critical function that requires precision and attention to detail. As an experienced Operational Excellence Leader, you will oversee the day-to-day management of drivers, fleet, and resources to deliver high-quality service and optimize team performance.
Key Responsibilities:
* Operational Management:
* Efficiently plan and roster resources to meet operational demands.
* Allocate fleet effectively, ensuring the right vehicles are assigned to the right jobs.
* Monitor and resolve missed pickups, communicate delays to customers promptly.
* Plan for seasonal variations and forecasting.
* Ensure daily PUD tasks are understood and executed effectively.
* Manage driver performance, including run sheets, PDAs, and debriefs.
Safety & Compliance:
* Ensure adherence to Standard Operating Procedures (SOPs).
* Conduct safety training and Toolbox meetings to maintain high awareness levels.
* Oversee compliance with safety policies, including equipment and PPE management.
* Participate in safety audits and implement corrective actions.
* Manage incidents and identify patterns for preventive measures.
Customer Experience:
* Deliver exceptional service, resolving customer inquiries and complaints efficiently.
* Foster strong interdepartmental relationships to enhance customer satisfaction.
* Encourage driver referrals and collaborate with Sales and Account Managers to optimize processes.
What You'll Bring:
* Experience managing operations within Manufacturing, Transport, Warehousing, or a similar environment.
* Proven ability to lead and manage teams to meet targets.
* Strong time management and decision-making skills, especially under pressure.
* Analytical mindset with a systematic approach to problem-solving.
* Solid communication abilities, both written and verbal.
* Proficiency in Office 365 and general computer literacy.
Benefits:
* A professional and supportive work environment.
* Opportunities to deliver high-quality products and services.
* Clear expectations and structured tasks to set you up for success.
* Training and development to help build your career and equip you for success.
* Supportive and inclusive team culture that empowers you to do your best work.
* Workplace Benefits Program providing discounts to many major retailers.
* Health Fund discounts for single or family cover.
* Free access to Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
* Recognition programs where you are rewarded for your contribution to the business.
About This Role:
This role requires technical expertise, problem-solving ingenuity, and a commitment to upholding values. As an Operational Excellence Leader, you will play a key part in maintaining high standards of quality and efficiency while fostering a culture of accountability and excellence.
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