Children's Contact Services Coordinator Role
This role offers a unique opportunity to contribute to the delivery and quality management of our Children’s Contact Service in Dubbo, supporting families and creating positive change in the community. The successful candidate will work closely with the Coordinator to establish a safe, neutral, and child-focused environment where meaningful connections can flourish.
Key Responsibilities:
* Support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets.
* Assist the Coordinator in promoting the service through networking within the community.
* Develop and maintain quality observation, report writing, and note-taking skills by reading and reviewing notes and providing necessary training.
* Prepare staff rosters, scheduling appointments for contact visits and change overs.
* Participate in collaborative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate’s multi-disciplinary team.
* Conduct supervised visits and change overs when required.
* Respond to formal requests for information from the court and other statutory authorities, including compiling subpoenas under the guidance of the Coordinator.
* Follow child protection procedures, completing risk assessments and procedures.
Required Skills and Qualifications:
* Bachelor's degree in social work, psychology, counselling, or related discipline.
* Experience working with families and children experiencing separation and family breakdown.
* Demonstrated knowledge and understanding of child development, child protection, and the Office of the Children's Guardian's National Child Safe Standards.
* Ability to provide culturally appropriate support to meet specific needs of First Nations, LGBTQIA+, and Culturally & Linguistically Diverse families.
* Experience working with families within a case management setting.
* Experienced in report writing, case notes, data collection, and data entry experience.
* Existing relationships with the community and local networks are highly regarded.
* Awareness of Family Law Court procedures is highly regarded.
* Current First Aid Certificate or the ability to obtain within the first month of employment.
* Access to a car and driver's license is essential.
Benefits:
* Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees).
* Employee Assistance Program.
* Employee Awards & Appreciation Programs.
* Additional days of paid leave on top of the standard leave entitlements.
* Training, Mentoring, Supervision, and access to Resources.
Others:
This position is a Fixed term contract until 30 June 2028, working 30 hours per week, and requires the availability to be on call on Saturdays when required. This position will be based in Dubbo, however, the role may also require travel to other sites within the local region to support community visits.