PlayUp is a next generation entertainment and technology group. We enrich the lives of our passionate and growing customers through delivering best of breed online betting, media, gaming, fantasy sport and iGaming brands. Our dedicated team are obsessed with fulfilling the now and future needs of our customer base who seek an immersive journey into the games and stories they love. We take a data informed approach, both online and offline, to building real world relationships with our users - lifetime value is our game so customer satisfaction and welfare are central in all that we do. The Customer Service team is responsible for delivering an exceptional experience to our customer’s by providing an accurate, efficient and friendly betting and information service to all phone customers. The team are on hand to support our clients through the bet placement process, and manage escalations and enquires to ensure adherence to company guidelines and a seamless service delivery. Key Responsibilities: · Provide information and process bet requests within delegated authority after taking into consideration customer specific instruction · Escalate bet requests to management or bookmakers as required where there is security alert or suspicious activity on a transaction in line with company guidelines. · Assist in general customer service activities via telephone, email and live support. · Assist customers with opening new accounts and processing promotional payouts. · Ensure all client communication is professional and courteous and within company guide lines · Maintain and understand industry knowledge, trends and regulations and company policies We service our clients Monday-Sunday 24/7 so have flexible shifts to suit your lifestyle. All applicants must be over 18