Overview
Platform Support Lead (IBM WebSphere & Middleware) at HCLTech Australia and Current Zealand. Lead a technical team, provide hands-on expertise in IBM WebSphere technologies, and contribute to troubleshooting, administration, and production support.
Responsibilities
- Lead, mentor, and support a team of junior and senior engineers, fostering technical growth and collaboration.
- Administer and support IBM WebSphere environments, including installation, configuration, patching, upgrades, backup/recovery, performance tuning, and security.
- Manage WebSphere Commerce (WCS), WAS, and Web servers (IHS, Apache, and others) across Windows, Linux, and AIX.
- Serve as the technical escalation point for complex incidents, outages, and performance issues.
- Collaborate with cross-functional teams to manage incidents, changes, and problem resolutions.
- Proactively analyse vulnerabilities and apply mitigation strategies, including fix pack installations and upgrades.
- Automate WebSphere configuration and administration tasks using Jython scripting (AdminConfig, AdminTask, AdminControl) and shell scripting.
- Configure JNDI data sources, manage DB connection pools, and ensure seamless integration with backend systems.
- Troubleshoot application issues including memory leaks and java core/heap dumps; work closely with IBM support for resolution.
- Oversee SSL certificate management and security compliance across environments.
- Utilize and maintain infrastructure monitoring tools (Splunk, AppDynamics, AppInsight/SiteScope) to ensure system reliability and performance.
Qualifications
- Proven experience leading technical teams and mentoring engineers.
- Strong hands-on expertise in IBM WebSphere, Web servers (IHS, Apache), and WCS environments.
- Proficient in production troubleshooting, performance analysis, and on-call support.
- Solid scripting skills in Jython and shell scripting for automation.
- Familiarity with infrastructure monitoring and log analysis tools (Splunk, AppDynamics, AppInsight).
- Knowledge of Azure infrastructure and container orchestration (Kubernetes) is an advantage.
- Growth mindset, adaptability to new technologies, and proactive problem-solving skills.
Details
- Senior level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Equality & Opportunity
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
Privacy
We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: By replying to this message or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and consent to the processing of your data for recruitment purposes as described in the privacy notice.
#J-18808-Ljbffr
📌 Platform support Lead (IBM WebSphere & Middleware)
🏢 HCLTech - Australia and New Zealand
📍 Melbourne