Job Title: Full Time Assistant Store Manager
Job Description:
To support the store manager in executing the store strategy, leading and developing a team of customer advisors to drive sales and high standards of customer service using the prescribed customer sales model.
As an assistant store manager, you will be an integral part of the team with excellent skills in operational governance. You will collaborate with the store manager to create a high-performing team by coaching and empowering others to fulfill operational requirements and achieve their performance targets.
Responsibilities:
* Oversee the induction of new team members
* Cochain the store's team to meet (and exceed) store targets
* Help support your team with customer query escalations
* Be the store manager's right-hand person, stepping up to act as store manager when needed
* Executing business initiatives in-store to meet financial and customer key metrics
* Act as a team leader – leading from the front and helping to motivate the team, and foster an awesome store culture
* Organise the store floor and team's work schedules, to meet customer demand
Requirements:
* Previous experience in a retail leadership/assistant management role
* Ability to energize and drive a retail team to exceed sales targets and KPIs with demonstrated success
* Lead from the front and able to influence and build rapport with a diverse and varied team
* Ability to resolve customer issues with ease and creativity
* Excellent communication skills to support the store manager in taking team members through change
What We Offer:
* Store performance-related commission
* 30% off Telstra services
* Telstra mobile and SIM card
* Exclusive discounts and offers across 240 brands and partners
* 16 weeks paid parental leave for primary and secondary carers
About Us:
We are a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work.