**One of Australia's largest multi-franchise dealership groups**:
- ** Great working environment in a highly successful national team**:
- ** Plenty of growth and opportunity for the right person**
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**Frizelle Sunshine Automotive **have held a local presence for well over 30 years and is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across QLD and NSW, we are focused on growing and developing a career path for all our people.
PWAH is currently progressing through a substantial evolution in both IT infrastructure and business growth. We are currently seeking a motivated **IT Support Technician** to join our **National IT Team**! This role will be based in Southport - QLD.
**The role will involve the following**:
- Perform the primary role of IT phone support by ensuring all inbound calls are answered and logged in a timely manner
- Resolve known errors and defined issues or distribute to relevant technician / administrator for resolution, where required
- Preparation and setup of equipment (PC / Laptops) as well as establishment on site
- Communicate with relevant stakeholders on progress of requests
- Maintain an IT asset register with changes to stock
- Maintain records of staff details as a change request is submitted, ensuring all relevant systems have been updated
- Provide onsite support, if required
- Ensure resolution SLA's are maintained
- Assist IT team where required
**About you**:
- Foundation IT qualifications from tertiary institution or vendor
- Intermediate certification in Microsoft suites
- 1-2 years working in a customer service environment
- High degree of accuracy and data management skills
- Exemplary telephony and written communication skills
- The ability to work effectively in a team environment
**The benefits of working for us**:
- Commitment to development and mentoring from your team!
- Discounted Bupa Private Health Insurance
- Employee Assistance Program
- Joining a group that continues to grow and expand in the Auto industry
All Frizelle Sunshine employees must; be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.