Job Description The Advanced On-Site Technician will provide technical support services as part of service delivery provision and project deployment. They will respond to customer queries regarding product operation and malfunctions, advising on preventative maintenance and configuration adjustments to enhance performance and customer satisfaction. * Support for desktop, infrastructure, and services across multiple technology domains, including hardware, OS, software, networks, servers, print, etc. * Respond to, resolve incidents and SRs within agreed SLAs, following Fujitsu breach reporting processes for failed SLAs. * Manage asset refresh relocation deployments, maintaining data integrity within the CMDB. * Perform maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment. Key Responsibilities: