About S&S Banking Consultant Role
The role of a Sales and Service Banking Consultant is to deliver exceptional customer experience, providing timely and accurate information on Everyday Banking enquiries, account openings, and processes. You will work in a fast-paced environment, supporting customers via face-to-face interaction and inbound & outbound calls.
Key Responsibilities:
* Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
* Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
* Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
* Contribute to a team culture that is balanced across people, customer, risk, and performance.
* Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
Requirements:
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Solid understanding of compliance.
* Excellent communication and interpersonal skills.
What We Offer:
* A dynamic and inclusive work environment.
* Opportunities for growth and development within a large organization.
* A range of benefits and support resources to promote your wellbeing.
* Tools to enable remote work and flexible arrangements.