Service Coordinator (Rotational Coverage)
Office-Based Role | Fixed 4-Week Rotating Roster | SCHADS Award | Penalty Rates Apply
About Sydney Health & Care Services
Sydney Health & Care Services (SHCS) delivers high-quality Home Care and community supports across NSW, with a focus on person‐centred service delivery. Our work is guided by our core values of Compassion, Communication, Aspiration and Acceptance, ensuring participants receive respectful, reliable and responsive care. We are seeking a confident and organised Service Coordinator to provide operational coverage during early mornings, evenings and weekends, key service periods where strong coordination ensures continuity of care for both participants and frontline staff.
This role is ideal for someone who enjoys real‐time coordination, problem solving and supporting teams in a fast‐paced environment.
Important Availability Requirement
This position operates on a fixed and predictable 4‐week rotating roster.
Applicants must be available to work all roster rotations listed below.
Training Requirement
Successful applicants must complete one week of training prior to commencing the roster: Monday to Friday – 9:00am to 2:00pm. This training will cover SHCS systems, roster coordination processes, incident documentation and escalation pathways.
Rotating Roster (4-Week Cycle)
* Week One: Thursday & Friday: 6:00am – 10:00am; Saturday: 6:00am – 2:00pm
* Week Two: Thursday & Friday: 4:00pm – 10:00pm; Saturday: 2:00pm – 10:00pm
* Week Three: Monday & Tuesday: 6:00am – 10:00am; Sunday: 6:00am – 2:00pm
* Week Four: Monday & Tuesday: 6:00am – 10:00am; Sunday: 2:00pm – 10:00pm
Penalty rates apply in accordance with the SCHADS Award.
About the Role
As a Service Coordinator (Rotational Coverage) you will support continuity of services during critical service periods.
Responsibilities
* Coordinating roster changes and managing short‐notice call‐ins
* Arranging shift coverage within approved compatibility guidelines
* Responding to low to moderate incidents and service concerns
* Ensuring incidents are documented and escalated appropriately
* Maintaining accurate participant and service documentation
* Providing structured handover to senior staff following each shift
You will work independently within established policies and escalation pathways, with support from the broader coordination and management team.
What We're Looking For
* Have experience in Home Care, disability, aged care or community services
* Can manage competing priorities calmly and professionally
* Communicate clearly with workers, participants and internal teams
* Are confident making roster decisions within operational guidelines
* Understand compliance and incident escalation processesEnjoy problem solving and supporting frontline workers
Essential Requirements
* Certificate III in Individual Support or equivalent qualification
* Minimum 2 years experience in the care or community services sector
* NDIS Worker Screening Check
* Current First Aid & CPR
* Current Driver's Licence and access to a vehicle
Why Join SHCS?
* SCHADS Award employment with penalty rates
* Structured rotating roster with predictable hours
* Travel reimbursement where applicable
* Access to Employee Assistance Program (EAP)
* Supportive and values‐driven team culture
* Opportunities to progress into coordination or leadership roles
If you are reliable, solutions‐focused and able to commit to the full roster rotation, we would love to hear from you.
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